Outsourcing in the Telecoms Sector - Getting it Right
IT, billing and customer care are currently the most prominent outsourcing activities in the telecommunications sector. The author explains how to get it right.
View ArticleThe Growing Importance Of Digital Consumer Engagement
Research examining the allâchannel experience also shows mature markets demand more control over personal data, while high-growth markets want personalized offers and technology-enabled dialogue.
View ArticleMcDonald's Replaces IT Services Provider Atos with Capgemini
Global IT consultancy Capgemini has won a new contract with fast food vendor McDonald's. The firm will provide IT support services to the burger chain, after McDonaldâs axed its former provider,...
View ArticleIntelligent Automation Boosting Operational Efficiency, Topline Growth and...
The sector must focus on quick wins in core functions such as forecasting, yield optimization and complaints management
View ArticleCapgemini Flogs Contact Centre Business to Private Equity Firm
The French systems integrator giant has sold off the contact-centre-as-a-service (CCaaS) specialist
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